Grievance Redressal

At Dorleto, we are committed to providing a transparent, efficient, and seamless experience for all our users. We understand that despite our best efforts, issues may arise. Our Grievance Redressal Policy is designed to ensure that your complaints are handled fairly and resolved in a timely manner.

1. Types of Grievances

You may reach out to our Grievance Officer regarding any of the following issues:

• Fraudulent, misleading, or inaccurate property listings.
• Misbehavior, harassment, or unprofessional conduct by a landlord or tenant.
• Concerns regarding data privacy or misuse of personal information.
• Technical failures or unauthorized account access.
• Issues related to platform fees or subscriptions.

2. How to Raise a Grievance

To register a formal complaint, please ensure you provide the following details to help us investigate the issue swiftly:

• Your full name and registered email address/phone number.
• A clear description of the issue or complaint.
• Supporting evidence (e.g., screenshots, listing links, chat history).

3. Resolution Timelines

We strive to resolve all disputes and complaints as quickly as possible. Our standard timelines are:

• Acknowledgment: Within 24-48 hours of receiving the grievance.
• Resolution: Within 15 business days from the date of receipt, depending on the severity and complexity of the issue.

4. False or Malicious Complaints

Dorleto takes all grievances seriously. However, if a complaint is found to be intentionally false, malicious, or fabricated to harass another user or the platform, we reserve the right to take strict action, including the permanent suspension of the complainant’s account.